Credence Resource Management Contacting You? Know Your Rights
If Credence Resource Management is contacting you, it’s usually because they’re attempting to collect on a debt they claim you owe. That contact may come through repeated phone calls, letters, or other collection activity, and in many cases, it can feel overwhelming.
In this article, I’ll explain what Credence Resource Management is allowed to do when collecting on debts. I’ll also cover what options may be available if something about the situation doesn’t seem right.
What is Credence Resource Management?
Credence Resource Management is a debt collector that contacts consumers about accounts it claims are owed. If you’re hearing from them, it usually means your account has been placed into collections at some point after falling behind.
In many situations, a collection agency like Credence is brought in after an account has already gone delinquent. That can create confusion, especially if you’ve never heard of them before or if the account has changed hands over time.
Because of that, it’s not uncommon for issues to come up, such as being contacted about a debt you don’t recognize, being given incomplete information, or being unsure who is actually associated with the account.
Credence Resource Management Calls and Text Messages
If Credence keeps calling or texting you, it usually means your account has reached a stage where a collection agency is actively trying to make contact. The phone number 855-875-4065 has been associated with Credence Resource Management, so if you’ve received calls or texts from this number, it may be from them.
Debt collectors are not allowed to call you repeatedly without limits. There are federal rules that govern how often they can contact you, primarily under the Fair Debt Collection Practices Act (“FDCPA”).
While the FDCPA itself does not set a specific number of calls that are automatically illegal, the Consumer Financial Protection Bureau (“CFPB”) issued a rule often referred to as the “7-in-7” rule.
Under this rule, a debt collector generally cannot make more than 7 calls within a 7-day period about a specific debt. If that limit is exceeded, it may raise concerns under federal law and, in some situations, may give rise to a potential claim under the FDCPA.
Text messages can also raise issues if they are misleading, excessive, or sent after you asked the collector to stop.
If you’ve been receiving repeated collection calls or texts from Credence, review your call history, save screenshots of text messages, and keep any voicemails. Those records can help show whether the contact crossed the line.
Is Credence Resource Management Legit or a Scam?
Credence Resource Management is a real debt collection company. They are a third-party agency that works with creditors and other companies to collect on accounts that have gone into collections.
That said, the fact that a company is legitimate does not automatically mean that every account they are contacting you about is accurate or that every collection attempt is proper. Errors can happen, and the way a debt is handled can still raise issues under federal law.
If you’ve been contacted by Credence, it’s important to evaluate the situation carefully rather than assume the debt is valid simply because the company itself is legitimate.
When You May Be Able to Sue Credence Resource Management
If Credence Resource Management violates the FDCPA when trying to collect a debt, you may be able to bring a lawsuit against them. Calling repeatedly is one possible issue, but it is not the only conduct that can create problems under federal law. Here are some common issues to watch for:
Too many calls: As discussed above, making more than 7 calls within a 7-day period about a specific debt may raise concerns under the FDCPA.
Inconvenient times: Collectors generally cannot call before 8 a.m. or after 9 p.m. in your local time zone.
Harassing or abusive language: Yelling, insults, or threats of arrest are not allowed.
Improper legal threats: Collectors cannot threaten lawsuits, wage garnishments, or bank levies unless those actions are truly imminent and legally permitted.
False or misleading statements: Collectors cannot misrepresent the amount you owe or who they are.
Improper calls or communications: Debt collectors must identify themselves and include the required “Mini-Miranda” disclosure when communicating with you about a debt.
Third-party contact: Collectors cannot disclose your debt to family, friends, or employers. They may only contact others to locate your contact information.
Credence Resource Management on Your Credit Report
If Credence Resource Management appears on your credit report, it may be reporting a collection account for a debt it claims you owe. If the information is accurate, Credence may be permitted to report it. Issues arise when the information is inaccurate, incomplete, misleading, or reported beyond the allowable time period.
The federal law that governs credit reporting is the Fair Credit Reporting Act (“FCRA”). Any company that furnishes information to the credit bureaus must comply with the FCRA. If it fails to do so, that may give rise to potential claims under federal law.
Because Credence is generally a collection agency rather than a debt buyer, the account may still belong to the original creditor or another company. Even so, if Credence is reporting information to the credit bureaus, it must report that information accurately and investigate disputes properly.
Pay close attention to the balance, status, account dates, and any remarks associated with the collection account. Keep in mind that delinquent accounts generally cannot be reported for longer than seven years from the date of first delinquency, so it can be important to review the timing of the account.
If you believe Credence is reporting information that is inaccurate or outdated, you may have the ability to dispute it with the credit reporting agencies. Once a dispute is submitted, the credit reporting agencies are generally required to investigate and respond. If the information cannot be verified or is found to be inaccurate, it may be corrected or removed.
If the issue is not resolved after a dispute, you may have the right to file a lawsuit under the FCRA if the reporting is inaccurate and was not properly investigated.
What to Do If Credence Resource Management Is Contacting You
Document everything: Save voicemails, screenshots of call logs, and any letters. This information can be important if issues come up later.
Don’t assume the debt is valid: Mistakes and identity mix-ups can happen, especially when accounts are placed with collection agencies. You have the right to request written validation of the debt.
Know your leverage: If the calls or texts are excessive, misleading, or involve improper threats, it may raise concerns under federal law. In some cases, you may be entitled to monetary relief of up to $1,000 under the FDCPA, and the law may require the other side to pay your attorney’s fees.
Take action: Depending on the situation, you may have options such as disputing the debt, requesting that communication stop, or having your situation reviewed by a consumer protection attorney to determine whether a claim may be available.
Talk to a Consumer Protection Attorney
Even if you owe a debt, collectors must follow the law when contacting you. Repeated calls, misleading statements, or improper threats can raise concerns under federal law.
At Reznik Consumer Law, my focus is on helping consumers understand when something may have gone wrong and what options may be available. If you’ve been dealing with ongoing collection activity from Credence Resource Management or something about the situation doesn’t seem right, you can reach out for a free consultation to have your situation reviewed.